Client Consent & Privacy Agreement

1. Scope of Practice - Nationally Recognised Nutritionist (NRN)

Services I CAN provide:

• ✅ Nutrition education for healthy individuals (NIL chronic conditions)
• ✅ General dietary advice and meal planning
• ✅ Healthy weight management for healthy clients
• ✅ Sports nutrition for recreational athletes
• ✅ Cultural food guidance (Vietnamese traditions)
• ✅ Digestive wellness education (non-clinical)
• ✅ Energy and vitality improvement advice

Services I CANNOT provide (require APD/GP referral):

• ❌ Medical nutrition therapy (MNT)
• ❌ Treatment or management of chronic diseases:
  • Diabetes (Type 1, Type 2, Pre-diabetes, Gestational)
  • Heart disease and cardiovascular conditions
  • Kidney disease (CKD)
  • Liver disease
  • Cancer (current or recent)
• ❌ Eating disorder treatment or management
• ❌ Mental health conditions affecting eating behaviors
• ❌ Pregnancy or breastfeeding nutrition
• ❌ Infant and child nutrition (under 12 years)
• ❌ Diagnosis of medical conditions
• ❌ Prescription of therapeutic diets

2. Consent to Nutrition Education Services

I, the undersigned client, hereby:

1. Understand the NRN Scope of Practice as outlined above.
2. Confirm that I have disclosed all relevant health conditions during pre-screening.
3. Agree to inform Resonant Nourish immediately if my health status changes (new diagnosis, pregnancy, medications, etc.).
4. Acknowledge that nutrition education services are NOT medical treatment or therapy.
5. Accept that I may be referred to an APD or GP if my needs fall outside the NRN Scope.
6. Understand that I remain responsible for my own health decisions and should consult my GP for medical advice.

3. Privacy & Confidentiality

Collection of Information

Resonant Nourish collects the following personal and health information:

• Name, contact details, date of birth
• Health screening information (conditions, medications, pregnancy status)
• Nutrition goals and dietary preferences
• Cultural and language preferences
• Emergency contact information

Use of Information

Your information will be used for:

• Providing nutrition education services
• Assessing suitability for NRN Scope of Practice
• Generating referral letters to APD/GP if required
• Appointment reminders and follow-up (with consent)
• Record-keeping for professional compliance

Storage & Security

• Client records are stored securely (electronic and/or physical)
• Access is limited to authorized personnel only
• Records are retained for 7 years as per professional requirements
• Data is protected with encryption and secure storage systems

Disclosure of Information

Your information will NOT be disclosed to third parties except:

• With your written consent
• For referrals to APD/GP/Psychologist (with your knowledge)
• If required by law
• In case of immediate risk to your safety or others

Your Privacy Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Withdraw consent for marketing communications (does not affect service provision)
• Request a copy of your client records
• Lodge a complaint if privacy is breached

4. Communication Consent

I consent to receive communications from Resonant Nourish via:

• ☐ Email
• ☐ SMS/Text message
• ☐ WhatsApp
• ☐ Phone call

Communications may include:

• Appointment reminders and confirmations
• Nutrition education resources and tips
• Updates about Resonant Nourish services
• Follow-up after consultations

Note: You can withdraw consent for marketing communications at any time without affecting your service provision.

5. Fees & Cancellation Policy

Service Fees

• Fees are communicated prior to booking
• Payment is required at time of service (unless other arrangements made)
• Receipts are provided for all transactions

Cancellation Policy

• Cancellations require 24 hours notice
• Late cancellations (less than 24 hours) may incur a fee
• No-shows may be charged full appointment fee

6. Professional Boundaries

Resonant Nourish operates under the following professional standards:

• Services are provided in a professional, respectful manner
• Professional boundaries are maintained at all times
• Evidence-based nutrition advice is provided
• No therapeutic claims are made about food products (TGA compliance)
• Cultural sensitivity and respect for Vietnamese traditions is prioritized

7. Complaints & Feedback

If you have concerns about the service provided:

1. Contact us directly: info@resonantnourish.com or 0490 521 111
2. Formal complaint: Submit written complaint via email
3. NCA complaint: Contact Nutrition Council Australia if unresolved

We are committed to resolving complaints promptly and professionally.